Privacy Policy
Who we are
1. What information we collect
When you submit an enquiry through our “Schedule Free Consultation” form, we collect:
- Your first and last name
- Your email address
We do not collect any other personal information through this website. We do not use cookies or analytics tools that track or identify individual visitors. (To confirm: if Google Analytics, Facebook Pixel, or similar tools are added to the site in future, this policy will need updating to reflect that.)
2. How we use your information
We use the information you provide solely to:
- Respond to your enquiry
- Arrange a free consultation or provide a quote
- Communicate with you about your renovation project
We do not use your information for marketing emails unless you separately ask us to, and we never sell or rent your information to third parties.
3. Our legal basis for processing your information
We rely on:
- Consent — by submitting the form, you agree to us using your name and email to respond to you.
- Legitimate interest — to reply to enquiries and provide quotes for our services.
4. How long we keep your information
We keep enquiry details for [PERIOD — e.g. 12 months] after our last contact with you, or until you ask us to delete it, whichever comes first.
5. Who we share your information with
We do not share, sell, or rent your personal information to any third party. [If you use a CRM, email marketing tool, or booking system to store enquiries, list it here — e.g. “Your details are stored securely using [tool name].”]
6. Your rights
Under UK GDPR and the Data Protection Act 2018, you have the right to:
- Ask what personal information we hold about you
- Ask us to correct inaccurate information
- Ask us to delete your information
- Object to how we use your information
- Complain to the Information Commissioner’s Office (ICO) at ico.org.uk if you believe we have mishandled your data
7. Contact us
If you have any questions about this policy, or want to exercise any of the rights above, contact us at:
Email: [EMAIL] Phone: [PHONE]
8. Changes to this policy
We may update this policy from time to time to reflect changes in our practices. Any changes will be posted on this page.
